Refund and Returns Policy

Returns & Refund Policy

At Sewak Al Hijazi, we want you to receive the correct products in good condition. If something is wrong with your order, please contact us so we can help.

This policy covers purchases made directly from Sewak Al Hijazi through our website, email, or WhatsApp. Purchases made on Amazon follow the return and refund terms that apply to your Amazon order.

Returns for Direct Orders

You may request a return within 30 days of delivery if you change your mind.

For a change-of-mind return, products must be:

  • Unused and unopened.

  • In their original packaging.

  • With all individual product seals intact.

  • Returned with all included items.

Please provide your order number or other proof of purchase when contacting us.

Opened or Used Products

Miswak sticks and toothbrushes are personal oral care items. For hygiene reasons, we do not accept change-of-mind returns of opened, used, or unsealed oral care products.

This does not affect your right to report products that arrive damaged, faulty, incorrect, or not as described.

If you notice a problem after opening a product, stop using it and contact us with the details.

Damaged, Faulty, or Incorrect Items

Please inspect your order when it arrives. Contact us promptly if:

  • A product is damaged or faulty.

  • An individual product seal arrives broken.

  • You receive the wrong product.

  • Items are missing from your order.

  • The product does not match its description.

Send your order details and a short description of the problem. Photos of the product, packaging, and shipping label can help us review the issue.

Keep the items and packaging until we provide instructions. We will arrange an appropriate solution, such as a replacement or refund, based on the issue and your applicable rights.

For a confirmed product fault or an error on our side, we will cover any necessary return shipping.

How to Request a Return

1. Contact us

Email sewakalhijazius@gmail.com with your order details, the items you want to return, and the reason.

2. Receive return instructions

We will review your request and provide the correct return address and shipping instructions.

3. Send the approved return

Pack the items securely. We recommend using a tracked service and keeping your shipping receipt.

Please contact us before sending anything back. The address on a shipping label may not be the correct return address.

Return Shipping Costs

For change-of-mind returns, you are responsible for return shipping costs. Original shipping charges are not refunded unless required by law.

If the return is due to a confirmed fault, damaged product, or an error on our side, we will arrange or cover the necessary return shipping.

Any international return instructions will be discussed with you before you send the package.

Refunds

Once we receive and inspect your return, we will email you to confirm the outcome.

Approved refunds will be issued to the original payment method within 7 business days of approval. Your bank or payment provider may need additional time to show the money in your account.

Where a full order refund is due because of our error or a confirmed product fault, it will include the original standard shipping charge. For an issue affecting only part of an order, we will explain the refund amount.

We will not delay a refund beyond any deadline required by applicable law.

Order Cancellations

If you need to cancel a direct order, contact us as soon as possible.

For standard orders that have not been dispatched, we will confirm cancellation and arrange a refund. If your order has already been dispatched, the return process may apply.

If we cannot dispatch within the agreed time, we will offer you the choice to accept a revised date or cancel the unshipped order for a full refund.

Wholesale and Custom Orders

Any special return or cancellation terms for wholesale orders or products with custom labels, barcodes, or packaging will be shared before you confirm the order.

We will explain whether change-of-mind cancellation or return is available once custom work has started. Special order terms do not remove rights that cannot be excluded under applicable law.

Please report damaged, faulty, or incorrect wholesale products so we can review the issue.

Orders Purchased on Amazon

For purchases made through our Amazon store, please begin your return or refund request through Your Orders in your Amazon account.

Return eligibility, deadlines, shipping instructions, and refunds follow the terms shown for that purchase.

Please do not send an Amazon purchase to us without instructions through the relevant return process.

Your Consumer Rights

This policy does not limit your rights under applicable consumer protection laws. Where the law gives you additional rights, those rights still apply.

Contact Us

For help with a direct purchase, contact Sewak Al Hijazi.

Website: sewakalhijazi.us
Email: sewakalhijazius@gmail.com
Phone: +15126780746
WhatsApp: +15126780746

Please include your order number or the name and email used for the purchase.

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