Shipping Policy
At Sewak Al Hijazi, we want you to know how your order will be prepared and delivered. Please read the details below before placing an order.
Orders Placed Directly With Us
This policy covers orders placed directly with Sewak Al Hijazi, including wholesale orders arranged through our website, email, or WhatsApp.
We handle these orders ourselves and arrange delivery to the address you provide.
Orders placed on Amazon follow the shipping details shown on Amazon for that order.
Shipping Locations
We supply customers in the United States and other countries.
Shipping availability depends on your destination, courier service, and local import rules. Before confirming a direct order, we will check whether we can ship to your address.
Please provide your country, city, postal code, and full delivery address when asking for a quote.
Order Preparation
Products in stock: We will confirm the preparation time and dispatch date before you place your order.
Products not in stock: Production usually takes around 2–3 extra days before dispatch.
Large orders, special packing, and barcode or QR code labels may need more time. We will confirm any extra preparation time before you agree to the order.
Preparation time is separate from shipping time.
Estimated Delivery Time
For direct orders, our usual delivery estimate is 10–12 days after dispatch, subject to the destination and shipping service.
Your quote or order confirmation will state the estimated timing and whether the days are calendar days or business days.
This is an estimate, not a guaranteed arrival date. Customs checks, courier delays, weather, and local holidays may affect delivery.
If you need your order by a certain date, please tell us before placing it.
Shipping Costs
Shipping charges depend on the destination, package size, weight, and shipping service.
For direct orders, we will confirm the shipping cost and total amount payable to us before you pay. Please do not assume that shipping is free unless your quote clearly states this.
Customs, Duties, and Taxes
International shipments may be subject to customs checks, import duties, or local taxes.
Before you confirm a direct order, we will explain whether these charges are included in our quote or must be paid separately by you.
Customs authorities may request information from the recipient before releasing a shipment. Please respond promptly to help avoid delays.
Dispatch and Tracking
Once your direct order has been dispatched, we will share the available shipping details. Where the courier provides a tracking number, we will send it to you.
Tracking updates may take time to appear after the courier receives the package.
For Amazon purchases, check your Amazon account for delivery updates and any available tracking.
Shipping Delays
If we cannot dispatch your direct order within the agreed time, we will contact you with an updated estimate.
You may agree to the new dispatch date or cancel the unshipped order for a full refund. We will seek your agreement to any further dispatch delay.
If a package has already been dispatched and is delayed, contact us so we can help check its status with the courier.
Correct Delivery Details
Please check your name, address, postal code, and phone number before confirming your order.
If you notice an error, contact us as soon as possible. We will try to update the details before dispatch. Changes may not be possible once the package is with the courier.
If an address correction or a new delivery attempt involves an extra charge, we will explain the cost before arranging it.
Missing, Damaged, or Incorrect Deliveries
For direct orders, contact us promptly if:
- Your package has not arrived after the expected delivery period.
- Tracking shows delivery, but you cannot find the package.
- Your products arrive damaged.
- You receive the wrong product or quantity.
Include your order details and, where relevant, photos of the products and packaging. Keep the packaging while we review the issue.
We will investigate and work with you on an appropriate solution. This policy does not limit any rights you have under applicable consumer law.
Orders Purchased on Amazon
For products bought through our Amazon store, refer to the delivery estimate, shipping charges, and order details shown on Amazon.
The 10–12 day estimate for direct orders does not apply to Amazon purchases.
For help with an Amazon delivery, use the support options in your Amazon order details. You may also contact us with product questions.
Contact Us
For questions about a direct shipment, please contact Sewak Al Hijazi.
Website: sewakalhijazi.us
Email: sewakalhijazius@gmail.com
Phone: +15126780746
WhatsApp: +15126780746
Please include your order number or the name and email used for your order.