Terms of Service
Last updated: October 8, 2026
Welcome to Sewak Al Hijazi. These Terms of Service explain the rules for using sewakalhijazi.us and buying products directly from our website.
Website operator: Sewak Al Hijazi
Contact email: sewakalhijazius@gmail.com
Business mailing address: Austin, Texas United States of America, 78731
Please read these terms before using our website or placing an order. If you do not agree with them, please do not place an order.
1. Using Our Website
You may use our website to learn about our products, read our guides, contact us, and make purchases.
Please provide accurate information when placing orders or sending requests. You must be legally able to enter into a purchase agreement, or have permission from a parent or guardian where appropriate.
You must not use our website for fraud, unlawful activity, sending harmful software, or gaining access to another person’s account.
2. Product Information
We aim to provide clear and accurate product descriptions, pictures, and prices.
Miswak and bamboo are natural materials. Their color, shape, thickness, and texture may vary. These natural differences do not remove your rights if a product is damaged, faulty, or does not match its description.
Please read each listing carefully. The product page explains the pack size, included items, and other relevant details. Accessories shown for display are included only when the listing says so.
Colors may appear slightly different depending on your screen.
3. Prices and Payments
The currency and product price are shown on our website. Any applicable shipping charges and taxes will be shown before you complete your purchase.
Prices and offers may change, but changes will not automatically alter an order we have already accepted.
Payments must be completed through the payment options available at checkout. Please use a payment method you are authorized to use.
If we discover an important pricing or listing error after you place an order, we will contact you before proceeding. If the order cannot go ahead, any payment collected for the canceled items will be refunded.
4. Orders and Availability
After placing an order, you may receive an email confirming that we have received it. A receipt confirmation does not guarantee that every item is available.
We may be unable to fulfill an order because of unavailable stock, a payment issue, a listing error, suspected fraud, or a delivery restriction.
If we cannot fulfill your order, we will let you know and refund any payment collected for the canceled items.
If you need to change or cancel an order, contact us promptly. Changes may not be possible once processing or shipping has started. Your applicable return and cancellation rights still apply.
5. Shipping and Delivery
Our Shipping Policy explains delivery locations, processing times, shipping charges, and estimated delivery times.
Please check your delivery address before completing your order. If you notice an error, contact us as soon as possible.
Delivery estimates are not guaranteed arrival dates unless we specifically state otherwise. If your order is delayed, damaged, or missing, please contact us so we can help investigate and explain the available options.
For international orders, any applicable import charges and responsibilities should be confirmed before purchase.
6. Returns and Refunds
Please read our Returns & Refund Policy for information about return requests, eligibility, and refunds.
Because our products are used for personal oral care, hygiene conditions may affect change-of-mind returns for opened or used items. Any such conditions will be explained in that policy.
These conditions do not remove rights you may have under applicable law for faulty, damaged, or incorrectly supplied products.
7. Product Use and Website Information
Please follow the instructions provided with your product. Use products only for their intended purpose.
Our blog posts and guides provide general educational information. They are not personal medical or dental advice, a diagnosis, or a treatment plan.
We do not promise that our products will cure dental conditions or produce a particular whitening or health result. Contact a qualified dental professional about pain, ongoing bleeding, or other dental concerns.
Please also read our Health Disclaimer.
8. Wholesale Orders
We welcome wholesale inquiries from businesses worldwide.
Wholesale prices, quantities, payment arrangements, shipping, and any special order conditions will be discussed and confirmed separately in writing.
Where an agreed wholesale term differs from these general terms, the agreed term applies to that wholesale order, subject to applicable law.
Visit our Wholesale page to contact us about bulk orders.
9. Accounts, Reviews, and Messages
If you create an account, keep your login details private and tell us if you suspect unauthorized use.
If you submit a review or comment, it should reflect your honest experience. Do not post unlawful, abusive, misleading, or unrelated content, or another person’s private information.
Where reviews or comments are available, we may moderate content that breaks these rules. A review will not be removed simply because it expresses a negative opinion.
10. Our Content and Other Websites
Our brand names, logos, and original website content belong to their respective owners. Please obtain permission before using our protected content for commercial purposes, except where the law allows such use.
We may link to other websites for information or convenience. Those websites have their own terms and privacy policies.
Purchases made through marketplaces such as Amazon are also subject to the relevant marketplace’s purchase and return terms.
11. Privacy
Our Privacy Policy explains how information is collected, used, and shared when you use our website or services.
12. Problems and Your Rights
If you experience a problem with our website, products, or an order, please contact us first so we can try to resolve it.
Nothing in these terms excludes or limits any consumer right or responsibility that cannot legally be excluded or limited.
13. Changes to These Terms
We may update these terms when our services or business practices change. The latest version will appear on this page with an updated date.
An update will not retroactively change the agreed terms of an existing order unless you agree or the law requires it.
14. Contact Us
For questions about these terms or help with an order, contact:
Sewak Al Hijazi
Email: sewakalhijazius@gmail.com
You can also visit our Contact Us page.